Promise TicketsPromise TicketsSupport
Sign inGet started
Getting Started
  • What is Promise Tickets?
  • How it works
  • Producer quickstart
  • Patron quickstart
  • Glossary
Campaigns
  • Creating a campaign
  • Setting ticket price and threshold
  • Adding performance dates
  • Venue details
  • Publishing a campaign
  • Sharing your campaign
  • Editing a campaign
  • Campaign lifecycle
  • Converting a campaign
  • Cancelling a campaign
  • Campaign expiration
Promises
  • Making a promise
  • What happens to your card
  • Cancelling a promise
  • When you get charged
  • What if the event doesn't happen?
  • Promise lifecycle
Payments & Payouts
  • How pricing works
  • Platform fees
  • Connecting Stripe
  • Stripe account status
  • Receiving payouts
  • Failed payments
  • Refunds
Account
  • Creating an account
  • Signing in
  • Managing your profile
  • Email notifications
Troubleshooting
  • Stripe onboarding issues
  • Payment method declined
  • Campaign not converting
  • Missing email notifications
  • Can't cancel a promise
  • FAQ
Terms & Conditions
  • Promise Terms
  • Campaign Terms
Support/Campaigns

Campaigns

Create, manage, and convert your ticket campaigns.

Creating a campaign
Step-by-step guide to creating a new ticket campaign.
Setting ticket price and threshold
How to choose the right ticket price and minimum threshold for your campaign.
Adding performance dates
How to add one or more performance dates to your campaign.
Venue details
Adding venue information to your campaign.
Publishing a campaign
What happens when you publish a campaign and make it live.
Sharing your campaign
How to share your campaign link and QR code with your audience.
Editing a campaign
What you can edit on a campaign and when.
Campaign lifecycle
The stages a campaign goes through from creation to completion.
Converting a campaign
How to convert a campaign and charge all promised cards.
Cancelling a campaign
How to cancel a campaign and what happens to existing promises.
Campaign expiration
What happens when a campaign's deadline passes without reaching its threshold.