FAQ

General

Is Promise Tickets free to use?

Creating an account and campaigns is free. Promise Tickets collects a 10% platform fee from patrons when a campaign converts. Producers keep 100% of the ticket face value.

Do I need an account to make a promise?

No. Patrons do not need a Promise Tickets account. You only need an email address and a payment card.

What payment methods are accepted?

Promise Tickets accepts any payment method supported by Stripe, including Visa, Mastercard, American Express, and Discover credit and debit cards.

---

For patrons

Will I be charged when I make a promise?

No. Your card is saved but not charged. You are only charged if the event reaches its threshold and the producer converts the campaign.

Can I cancel my promise?

Yes, at any time before the campaign is converted. See Cancelling a promise.

What if my card expires before the event?

If your card expires before the campaign converts, the charge will fail. To avoid this, cancel your current promise and make a new one with an updated card.

How do I get my tickets?

After a campaign converts and your card is charged, you receive a ticket confirmation email. Show this email at the door.

Can I get a refund after being charged?

Refunds are handled by the event producer through their Stripe account. Contact the producer directly. See Refunds.

---

For producers

Do I need Stripe to use Promise Tickets?

You can create and publish campaigns without Stripe. However, you need a connected Stripe account to convert a campaign and receive payouts.

Can I edit a published campaign?

No. Once a campaign is published, the ticket price, threshold, deadline, and performance dates are locked. You can cancel the campaign and create a new one if needed.

What if my campaign doesn't reach the threshold?

The campaign expires automatically at the deadline. No cards are charged. You can create a new campaign to try again.

How do I get paid?

After converting a campaign, your payout is sent to your connected Stripe account. Stripe deposits the funds to your bank account per their standard payout schedule (typically 2 business days for US accounts).

What happens if some charges fail during conversion?

Failed charges are tracked separately and don't block the conversion. You receive a summary showing successful and failed charges. Your payout is based only on successful charges.

Can I run multiple campaigns at the same time?

Yes. There is no limit to the number of active campaigns you can have.