For producers

Campaign Terms

Terms and conditions for creating and managing campaigns on Promise Tickets.

Effective Date: April 2026 Last Updated: April 2026

These Campaign Terms ("Terms") govern your use of the Promise Tickets platform ("Platform") operated by Determinant LLC ("Company," "we," "us," or "our") when you create and manage event campaigns ("Campaigns") as a producer ("Producer," "you"). By checking the box and publishing a Campaign, you agree to be bound by these Terms.

1. The Platform's Role

Promise Tickets is a technology platform that facilitates transactions between Producers and individuals who make ticket promises ("Patrons"). The Company is not an event producer, venue operator, ticket seller, co-promoter, or partner in your event.

  • The Company provides the technology infrastructure for collecting promises and processing payments.
  • The Company does not participate in producing, managing, or delivering your event.
  • The Company does not assume any liability for your event.

2. Your Obligations as a Producer

By creating a Campaign on the Platform, you represent, warrant, and agree that:

2.1 Event Delivery

  • You are solely responsible for producing and delivering the event as described in your Campaign.
  • If your Campaign converts and Patron cards are charged, you are obligated to honor each Patron's payment as admission to the event or issue a full refund if you are unable to deliver the event.
  • You will not list events that you do not intend to produce or that you know you cannot deliver.

2.2 Accuracy

  • All information in your Campaign (event title, description, venue, dates, pricing) is accurate, complete, and not misleading.
  • You will not misrepresent the nature, location, performers, or any other material aspect of your event.

2.3 Legal Compliance

  • You are responsible for complying with all applicable local, state, and federal laws and regulations related to your event, including but not limited to:
    • Venue permits and licenses
    • Entertainment and occupancy permits
    • Health and safety regulations
    • Accessibility requirements (ADA or equivalent)
    • Insurance requirements
    • Alcohol licensing (if applicable)

2.4 Taxes and Regulatory Fees

  • You are solely responsible for all applicable taxes, including but not limited to sales tax, entertainment tax, amusement tax, value-added tax (VAT), and any other tax or regulatory fee imposed on ticket sales or live events in your jurisdiction.
  • The Company does not calculate, collect, report, or remit any taxes on your behalf.
  • You should set your ticket price to account for any taxes or fees you are obligated to pay.
  • You are responsible for issuing any required tax receipts or documentation to Patrons.

2.5 Age Requirement

  • You are at least 18 years of age.

3. Payments and Fees

3.1 Platform Fee

The Company charges a service fee on each successful transaction. This fee is paid by the Patron and is added to your ticket price. The current fee structure is displayed on the Platform. You receive 100% of the ticket face value you set on direct transactions with Patrons. If you have made an arrangement on the Platform with a venue for escrow or direct payment, you will receive the portion of the ticket price outlined in the agreement with the venue.

3.2 Stripe Connect

To receive payouts, you must connect a Stripe account through the Platform. You agree to Stripe's terms of service in addition to these Terms. The Company is not responsible for Stripe's processing timelines, holds, or account decisions.

3.3 Chargebacks and Disputes

  • You are responsible for all chargebacks, disputes, and reversals initiated by Patrons against charges processed to your connected Stripe account.
  • Chargeback fees assessed by Stripe or card networks are your responsibility.
  • The Company is not responsible for resolving payment disputes between you and Patrons.

4. Refunds

4.1 Before Conversion

Patrons may cancel their Promises at any time before you convert a Campaign. Cancelled Promises result in no charges.

4.2 After Conversion

  • If you are unable to deliver your event after converting a Campaign, you are obligated to issue full refunds to all charged Patrons through your Stripe dashboard.
  • The Company does not process refunds on your behalf and has no mechanism to force refunds from your Stripe account.
  • Failure to refund Patrons for undelivered events may result in suspension or termination of your account and may constitute fraud.

5. Patron Data

When Patrons make Promises on your Campaign, you receive their email addresses for the purpose of event-related communication. You agree that:

  • You will only use Patron email addresses for communications directly related to the event.
  • You will not sell, share, or distribute Patron data to third parties.
  • You will comply with all applicable privacy and anti-spam laws, including CAN-SPAM and GDPR where applicable.
  • The Company may send transactional emails to Patrons regarding their Promises independently of your communications.

6. Campaign Conversion

6.1 What Conversion Is

Conversion is the act of charging all saved Patron payment cards for a Campaign. It transitions a Campaign from "active" (collecting Promises) to "converted" (event confirmed, Patrons charged). Conversion is a single, irreversible action that you initiate from your dashboard.

6.2 When You Can Convert

You may convert a Campaign only when all of the following conditions are met:

  • The Campaign is in "active" status.
  • The total number of Promises meets or exceeds the Campaign's minimum ticket threshold.
  • You have a connected and fully verified Stripe account (status: "Connected").

If any of these conditions is not met, the conversion action will not be available.

6.3 When You Are Paid

Upon conversion, Patron cards are charged immediately. Funds are routed as follows:

  • The ticket face value is transferred to your connected Stripe account.
  • The platform service fee is retained by the Company.
  • Your Stripe account receives payouts to your linked bank account per Stripe's standard payout schedule (typically 2 business days for US accounts, subject to Stripe's terms).

You are not paid if:

  • The Campaign does not reach its threshold by the deadline (the Campaign expires and no cards are charged).
  • You cancel the Campaign before converting (all Promises are cancelled and no cards are charged).
  • A Patron's card is declined during conversion (you receive payment only for successfully charged Promises; failed charges are not retried).

6.4 Your Confirmation

By initiating conversion, you confirm that:

  • You intend to deliver the event as described.
  • You have the means and ability to produce the event.
  • You understand that conversion is irreversible — once cards are charged, the obligation to deliver or refund rests entirely with you.

7. Indemnification

You agree to indemnify, defend, and hold harmless Determinant LLC, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

  • Your event or the failure to deliver your event.
  • Any breach of these Terms.
  • Any violation of applicable laws or regulations.
  • Any dispute between you and a Patron.
  • Any claim by a third party related to your event (including venue operators, performers, contractors, or attendees).

8. Account Suspension and Termination

The Company reserves the right to suspend or terminate your account, remove your Campaigns, or restrict your access to the Platform at any time, with or without notice, for any reason, including but not limited to:

  • Failure to deliver a converted event.
  • Fraudulent or misleading Campaign listings.
  • Excessive chargebacks or Patron complaints.
  • Violation of these Terms.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

  • The Company's total liability to you for any claims arising from or related to your use of the Platform shall not exceed the total service fees collected by the Company on your Campaigns in the 12 months preceding the claim.
  • The Company is not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or lost business opportunities.
  • The Company is not liable for Stripe's actions, processing delays, account holds, or fund disbursement decisions.

10. Intellectual Property

By listing a Campaign on the Platform, you grant the Company a non-exclusive, royalty-free license to display your event title, description, and related content on the Platform and in promotional materials. You retain ownership of your content.

11. Dispute Resolution

Any dispute arising from these Terms or your use of the Platform shall be resolved by binding arbitration administered under the rules of the American Arbitration Association. The arbitration shall take place in the State of Georgia. You agree to waive any right to participate in a class action lawsuit or class-wide arbitration.

12. Governing Law

These Terms are governed by the laws of the State of Georgia, without regard to conflict of law principles.

13. Modifications

The Company reserves the right to modify these Terms at any time. Material changes will be communicated via email or through the Platform. Your continued use of the Platform after changes are posted constitutes acceptance of the modified Terms.

14. Entire Agreement

These Terms, together with any other agreements you enter into with the Company or Stripe, constitute the entire agreement between you and the Company regarding your use of the Platform as a Producer.

15. Contact

For questions about these Terms, contact us at support@promisetickets.com.