What if the event doesn't happen?
What happens to your promise and your card if the event doesn't reach its threshold.
If an event doesn't get enough interest by the deadline, the campaign expires and your card is never charged.
How expiration works
Every campaign has a deadline — a date set by the producer by which the ticket threshold must be reached. If the deadline passes and not enough people have promised:
- The campaign status changes to expired.
- All active promises are cancelled automatically.
- All saved payment methods are detached from Stripe — your card is released.
- You receive an email confirming that the campaign expired and you were not charged.
What you need to do
Nothing. The expiration process is automatic. You don't need to cancel your promise manually.
Your card is never charged if the event doesn't happen. This is the core guarantee of Promise Tickets — you only pay when the event is confirmed.
Can the producer extend the deadline?
Producers cannot extend the deadline of an active campaign. If a campaign expires, the producer can create a new campaign and ask patrons to make new promises.
Campaign cancellation
A producer can also cancel a campaign before the deadline. In this case, the same process applies — all promises are cancelled, all cards are released, and no one is charged.