Refunds

Promise Tickets refund policy and how refunds work.

Before conversion

If a campaign has not yet been converted, no charges have been made. There is nothing to refund. Patrons can simply cancel their promise to release their saved card.

After conversion

Once a campaign is converted and cards are charged, refunds are handled by the event producer.

Info

Promise Tickets does not process refunds directly. Since producers receive payouts through their own Stripe account, refund requests should be directed to the producer.

How producers issue refunds

Producers can issue refunds through their Stripe dashboard:

  1. Log in to your Stripe dashboard at dashboard.stripe.com.
  2. Find the relevant charge in your payments list.
  3. Click the charge and select Refund.
  4. Choose a full or partial refund amount.

Stripe handles the refund back to the patron's original payment method.

Campaign expiration

If a campaign expires without reaching its threshold:

  • No cards are charged.
  • All saved payment methods are automatically released.
  • No refund is needed because no money was collected.

Patrons and the producer both receive email notifications when a campaign expires.