Promise TicketsPromise TicketsSupport
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Getting Started
  • What is Promise Tickets?
  • How it works
  • Producer quickstart
  • Patron quickstart
  • Glossary
Campaigns
  • Creating a campaign
  • Setting ticket price and threshold
  • Adding performance dates
  • Venue details
  • Publishing a campaign
  • Sharing your campaign
  • Editing a campaign
  • Campaign lifecycle
  • Converting a campaign
  • Cancelling a campaign
  • Campaign expiration
Promises
  • Making a promise
  • What happens to your card
  • Cancelling a promise
  • When you get charged
  • What if the event doesn't happen?
  • Promise lifecycle
Payments & Payouts
  • How pricing works
  • Platform fees
  • Connecting Stripe
  • Stripe account status
  • Receiving payouts
  • Failed payments
  • Refunds
Account
  • Creating an account
  • Signing in
  • Managing your profile
  • Email notifications
Troubleshooting
  • Stripe onboarding issues
  • Payment method declined
  • Campaign not converting
  • Missing email notifications
  • Can't cancel a promise
  • FAQ
Terms & Conditions
  • Promise Terms
  • Campaign Terms
Support/Promises

Promises

Understand ticket promises from the patron's perspective.

Making a promise
How to promise tickets for an event — step by step.
What happens to your card
How your payment card is handled when you make a promise — security and timing explained.
Cancelling a promise
How to cancel a ticket promise before the event is confirmed.
When you get charged
Understand exactly when and why your card is charged after making a promise.
What if the event doesn't happen?
What happens to your promise and your card if the event doesn't reach its threshold.
Promise lifecycle
The stages a ticket promise goes through from creation to resolution.