Payments & Payouts

Pricing, fees, Stripe setup, and receiving your money.

How pricing works

Understand ticket pricing, platform fees, and who pays what on Promise Tickets.

Details on the Promise Tickets platform fee — how much it is and who pays it.

Connecting Stripe

Step-by-step guide to connecting your Stripe account for receiving payouts.

Stripe account status

What each Stripe Connect status means and what to do about it.

Receiving payouts

How producers receive money after a campaign converts.

Failed payments

What happens when a patron's card is declined during campaign conversion.

Promise Tickets refund policy and how refunds work.