Payment method declined

If your card was declined when a campaign converted, here are the common causes and what you can do.

Common reasons for decline

• Expired card — your card passed its expiration date between when you made the promise and when the campaign converted.
• Insufficient funds — your card or account didn't have enough available balance.
• Bank decline — your bank blocked the charge, possibly due to fraud detection.
• Card cancelled or replaced — your card was reported lost/stolen and replaced since you made the promise.

What happens after a decline

• You receive an email explaining that your payment could not be processed.
• Your promise is marked as failed.
• Your tickets are not reserved.
• The campaign still converts for other patrons whose cards went through.

What you can do

How to prevent this in the future

• Use a card that won't expire before the campaign's deadline.
• Ensure your account has sufficient funds or credit available.
• If your bank tends to block online charges, contact them to pre-authorize charges from Stripe.
• If your card is about to expire, cancel your current promise and make a new one with an updated card.